Returns
THE COST OF RETURN FOR ITALY IS FREE.
THE RETURN COST FOR THE REST OF THE WORLD * IS 20..
* For Greece and Corsica the cost of return is 50..
* For the United States, the return is the responsibility of the recipient.
Return instructions
To request a return authorization, the Customer must send a request to the addressinfo@kissuomo.it. The items to be returned or exchanged must be specified in the email; or the customer can contact us by phone at+39 051 0953575. The return and the first exchange are FREE.
The thread with the label on the items that are returned must not be cut or broken.
The garments must not have been worn, washed or altered and must not show any signs of use.
The soles of the shoes must be in perfect condition and show no signs of any kind.
Each garment must be returned including all original labels, packaging and accessories received with the order.
All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
KISSUOMO.IT reserves the right to refuse returns that do not comply with all the conditions provided. In these cases, the goods will be returned to the sender at the original shipping address.
Reimbursement
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used.
For orders paid with Paypal, the amount will be returned immediately to the account.
For orders paid on delivery (the supplement of 5 will not be refunded) or by bank transfer, an email is required with the IBAN code and the account holder..
